Return & Refund Policy

At Pulse Official Store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re happy to assist you with a return or exchange under the following conditions.

✅ Return & Exchange Eligibility

  • You may request a return or exchange within 7 days of receiving your order.

  • The product must be unused, unworn, and in original condition.

  • Original packaging, box, tags, and accessories must be returned exactly as received.

  • Proof of purchase (order number or invoice) is required.

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that show signs of use, wear, or damage caused by the customer.

  • Discounted or promotional items, unless they are defective or incorrect.

  • Items returned without original packaging or missing accessories.

⚠️ Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

  • An unboxing video or clear photos are required for verification.

  • After verification, we will arrange a replacement or full refund at no additional cost.

💳 Refund Process

  • Once we receive and inspect the returned item, you will be notified of the approval or rejection.

  • Approved refunds or exchanges will be processed within 5–7 business days.

  • Refunds will be issued via the original payment method or store credit, depending on the case.

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable courier service to ensure safe delivery.

📞 Contact Us

For return, exchange, or shipping-related inquiries, please contact us:

Our support team is available to assist you and ensure a smooth experience.